KENSINGTON PALACE, LONDON

Context

A redevelopment project had reconnected Kensington Palace with its landscape setting. Further work was needed to ensure that it was communicating its stories to visitors as well as possible. 

I led a variety of projects including a site-wide interpretation review, King's State Apartments re-interpretation project and for Georgian and Victorian Christmas programming. 

Role

As Creative Programming & Interpretation Manager at Historic Royal Palaces I was responsible for creative direction of the visitor experience at Kensington Palace from September 2014 to March 2016. 

I acted as audience advocate and established a permanent voice for the Interpretation department at the site. I led project teams and worked in close collaboration with colleagues across departments from conservation and learning to operations and marketing. I coordinated gallery repairs, commissioned contractors and managed creative programming events including historic music performances and food talks and tastings. Working alongside the Visitor Experience Manager I led the development of a new palace map.

Impact

I successfully advocated for and delivered a variety of improvements to the visitor experience at the palace. The new palace map has made the palace much easier for visitors to navigate.